Hi leaders!  I’m in the process of transitioning into the Director role at my organization and one of my objectives is to improve our QA process.  There are a lot of great examples out there but I’m curious about systems in Georgia. If you’d be willing to share your policy, I’d definitely appreciate it!

How is QA performed?

What standard are charts graded against?

Who performs the QA?

What percentage / types of charts get QA?

What kind of feedback do the providers get?

Nate Sullivan – Class 5 – npsullivan@cherokeega.com